In Praise of Empathy: An Application of Social Psychiatry
In the business world and in popular culture, empathy has gained steady prominence.

Daniel Goleman popularized the term emotional intelligence (or EI) in 1995, opining that it is as equal if not more important than IQ.1 Later, in a Harvard Business Review article “What Makes a Leader,” Goleman discusses EI as the sine qua non of leadership and again as a core communication skill.2

The business practice of design thinking encourages organizations to research customer empathy as key to understanding marketplace product or service need and solution design....

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