With Empathy on The Decline, AI Is Helping Brands Connect With Customers In An Empathic Way
Emotional intelligence is a crucial aspect of customer communication, and key to deliver exceptional customer experiences.

Emotional intelligence is a crucial aspect of customer communication, and key to deliver exceptional customer experiences. Today, leveraging automation in the sales, marketing and customer service arena while balancing the need for empathy is critical.

While empathy is seen as a uniquely human trait, developments in artificial intelligence (AI) to help brands recognize and respond in an empathetic manner are on the rise and come at a critical time. Studies show that human empathy is on the decline – a deficit costing the average brand $300 million in lost revenue every year....

Read more: https://onlinemarketingscoops.com/with-empathy-on-the-decline-ai-is-helping-brands-connect-with-customers-in-an-empathic-way/

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